Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check and packaging. All orders will dispatch within 48 hours after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to your doorstep, after the manufacturer processes the order. After processing and leaving the warehouse, items usually take between 10 to 40 business days to arrive after the shipment date. We do apologize that shipment delays may occur if the package sent requires customs clearance/inspection, or due to transportation delays caused by the carrier service.
Please note that Mt.Whale is required to declare the retail value of all items in shipments, and your shipment may be subject to import fees upon arrival in the destination country. Any incurred importation fees or taxes are the responsibility of the customer.
Import Taxes: Please be aware that International orders may attract an additional cost for import taxes upon receipt.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.